To get you the best help please answer the following questions so our team can give you the best advice. We will do our very best to ensure your parcel is delivered and contact the courier.
To get you the best help please answer the following questions so our team can give you the best advice:
This is because we need to contact the courier we used to deliver your item and request compensation from them first. Chauhans sends all items out in perfect condition so it is down to the courier to refund you.
In some circumstances couriers may refuse to reimburse for the damaged items, if this happens Chauhans will give you store credit to our website which you can use for other items and we will use an alternative courier for your orders.
We use Royal Mail, DPD, DHL and Evri for our courier services so you can choose between these when placing your order.
We will check your information, order and other details and add the store credit to your account.
