Privacy Policy

1. Who We Are (Data Controller)

Chauhans is the data controller responsible for your personal data.

We determine how and why your personal data is processed in accordance with applicable data protection laws, including the UK GDPR and the Data Protection Act 2018.

2. Data We Collect

We may collect and process the following categories of personal data:

Personal Information

  • Name
  • Phone number
  • Email address

Service Information

  • Measurements and fitting details
  • Order history and service records
  • Communication records (calls, messages, emails)

3. How We Use Your Data

We use your personal data to:

  • Provide tailoring services
  • Manage orders and appointments
  • Communicate with you about your order
  • Maintain service records
  • Comply with legal and regulatory obligations

4. Lawful Basis for Processing

Under UK GDPR, we rely on the following lawful bases:

  • Contractual necessity - to provide tailoring services
  • Legitimate interests - to improve our services and manage operations
  • Legal obligations - to comply with tax, accounting, and regulatory requirements

5. Data Sharing

We do not sell or rent your personal data.

We may share your data with:

  • Payment processors
  • Delivery/courier services (if applicable)
  • Professional advisers (e.g., accountants)
  • Authorities where required by law

All third parties are required to respect the security of your data.

6. Data Retention

We retain your data only as long as necessary, including:

  • Order records: up to 6 years (for legal/accounting purposes)
  • Contact details: as long as you remain an active customer
  • Communications: as needed to resolve disputes or enquiries

7. Data Security

We take appropriate technical and organisational measures to protect your data, including:

  • Secure storage of customer records
  • Restricted access to personal data
  • Protection against unauthorised access or disclosure

8. Your Rights

Under UK GDPR, you have the right to:

  • Access your personal data
  • Correct inaccurate data
  • Request deletion of your data
  • Restrict or object to processing
  • Request data portability

To exercise your rights, please contact us.

9. Complaints

You have the right to lodge a complaint with the Information Commissioner’s Office (ICO) if you believe your data has been handled improperly.

We encourage you to contact us first so we can resolve your concerns.

10. Cookies (If Applicable)

If we operate a website, we may use cookies to improve user experience.

You can control cookies through your browser settings.

11. Changes to This Policy

We may update this Privacy Policy from time to time. Updates will be posted with a revised effective date.