Terms of Service

1. Introduction

These Terms of Service (“Terms”) apply to all services supplied by Chauhans (“we”, “us”, “our”).

When you place an order or use our services, you agree that these Terms form part of the legally binding agreement between you and Chauhans.

Our services are provided in accordance with the Consumer Rights Act 2015. Nothing in these Terms removes or restricts your statutory rights.

2. Services Provided

Our tailoring services include, but are not limited to:

• Clothing alterations and repairs
• Bespoke and made-to-measure garments
• Fittings and consultations

All services remain subject to availability and to our acceptance of the work.

3. Orders and Acceptance

• An order is treated as confirmed when it has been agreed verbally, in writing, or through digital communication.
• You are responsible for checking that the details of your order are correct before confirmation.
• Once confirmed, the order forms a binding agreement.

We may refuse a service at our discretion.

4. Measurements and Accuracy

• Measurements taken by Chauhans will be carried out with reasonable care and skill.
• If you supply your own measurements, Chauhans is not responsible for inaccuracies in those measurements.
• You are responsible for attending any fittings that are required for your order.

5. Pricing and Payment

• Prices will be agreed before work starts.
• We may require a deposit before commencing work.
• The outstanding balance is payable when the work is completed or collected.

If the scope of the work changes after the original price is agreed, we may revise the price accordingly.

6. Timeframes

• Any completion date or timeframe we provide is an estimate unless a different arrangement is expressly agreed.
• Services will be completed within a reasonable time.
• Complex work, fabric issues, or other unforeseen circumstances can cause delays.

7. Fittings and Approvals

• One or more fittings may be required.
• Approval at a fitting or at collection confirms acceptance of the work. Where an item is sent by courier, it is treated as accepted if no issue is reported within 24 hours of confirmed delivery.
• Further alterations requested after approval may be charged separately.

8. Cancellations

• You may cancel an order before work begins, although an administrative charge may apply.
• Once work has started, any deposit paid is non-refundable.

9. Fabric Handling and Preparation

As part of normal preparation, we may use light fabric treatment for hygiene or quality purposes.

This can occasionally leave a temporary scent or light creasing.

Nothing in this section excludes our responsibility where damage results from a failure to use reasonable care and skill.

10. Customer Responsibilities

You agree to:

• Provide accurate information and instructions.
• Attend fittings where they are required.
• Inspect garments when collecting them.

Failure to meet these responsibilities may affect the remedies available to you.

11. Faulty Service

We will perform our services with reasonable care and skill.

If we fail to do so, the remedies available may include:

• A repeat performance of the service; or
• A price reduction or refund where appropriate.

12. Liability

We are not responsible for damage caused by:

• Normal wear and tear
• Incorrect washing or care
• Alterations carried out by a third party
• Defects in fabric supplied by the customer

Our liability is limited to the value of the service supplied, except where the law does not allow liability to be excluded or limited.

13. Ownership and Collection

• Completed garments must be collected within a reasonable period.
• Storage charges may be applied to items that are not collected.
• Items that remain uncollected for more than 14 days may be listed for sale on eBay or on our website to recover costs.

14. Governing Law

These Terms are governed by the laws of England and Wales.